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Direct Service Program FAQs

  • What kinds of programs and services does HeadsUp offer?

    • HeadsUp Fox Cities empowers former foster youth through participant lead personalized mentorship, transitional housing, and community-driven support. Guided by lived experience, we remove barriers, build life skills, and foster lasting independence through compassionate, non-transactional relationships and collaborative community engagement.

  • Is there an age limit to be in HeadsUp?

    • We help young adults ages 17-24

  • What requirements do I need to meet to be in the Direct Service Program?

    • We focus on assisting young adults who have or are about to age out of the foster care system.  If you’ve had dealings with the child welfare or juvenile justice systems you may also qualify.

  • How do I sign up for the program or make a referral?

    • Referrals can be made via our website on the Find Support page or by emailing beth@headsupfc.org

  • How often do I need to meet my Life Skills Coordinator?

    • HeadsUp is a participant lead organization.  You get to decide your goals and how often you want to meet with your assigned Life Skills Coordinator. However, participants utilizing our transitional housing program are expected to meet at least once a week with their dedicated advocate.

  • What types of goals can I get help accomplishing?

    • Our Life Skills Coordinators are skilled at assisting our participants with meeting goals such as finding stable employment, finishing or continuing your education, navigating housing processes within the community, accessing mental health services, and more.  We will work collaboratively to help our participants achieve whatever goals they want to achieve.

  • Does it cost anything to be in the program?

    • It is free to be a part of the HeadsUp Fox Cities Direct Service Program. 

  • Is my connection to HeadsUp confidential?

    • Yes, we don’t ever share personal information about our participants with outside organizations/entities unless there is a signed ROI and you’ve previously been working with that organization.

 

Transitional Housing Program FAQs

  • What are the qualifications to reside in the HeadsUp Transitional Housing Program?

    • Our housing program can accommodate youth ages 18-24 and 17 year old legally unaccompanied minors.  For participants to be considered for our housing program they must be able to live independently. 

  • Is my stay in your transitional housing confidential?

    • Just like our Direct Service Program, we do not share out any information surrounding your housing during your time with us.

  • Can I have visitors while staying in the HeadsUp Transitional housing unit?

    • Visitors outside of the Transitional Housing Program are NOT allowed in the housing units.  You are able to meet with guests at the community center during our normal operating hours. In cases where health professionals or case workers need to access the units this is permissible with advanced knowledge given to your Life Skills Coordinator.

  • Is there a curfew for transitional housing residents?

    • There is no curfew for our transitional housing units, however, we do ask that residents respect the City of Neenah quiet hours out of respect for other housing participants and neighbors.

  • What are the house rules for the HeadsUp Transitional Housing Program?

    • The main rules for our transitional housing program are:

      • No drugs/alcohol use on the property (even if a resident is over 21)

      • No violence towards anyone in the program.

      • No pets are allowed

      • No children are allowed.

      • No visitors who are outside of the HeadsUp Transitional Housing Program or staff are allowed inside the housing units.

  • What should I do in case of an emergency?

    • In case of a serious medical or safety emergency call 911.  Our staff is not on-site 24 hours a day and keeps normal weekday business hours. Should an emergency arise you are encouraged to reach out to your Life Skills Coordinator after the proper authorities have been notified.

 

Giving and Volunteering FAQs

  • What is the best way to donate to HeadsUp Fox Cities?

  • Am I able to organize a donation drive for items for your Open Pantry?

    • YES!  Our Open Pantry is primarily stocked through in-kind community donations. You can email beth@headsupfc.org to schedule a pick up or drop off.

  • How can I volunteer at HeadsUp Fox Cities?

    • We are always looking for volunteers to cook a meal for our Thursday night group meeting.  Our participants LOVE having a homemade meal from the community.  You can sign up via this link: 

    • Open Hours Volunteer Opportunity - HeadsUp is working on extending the open hours of the community center to allow for more community building between the participants and to extend access to our Open Pantry. Email beth@headsupfc.org for more information!

    • We will on occasion have opportunities for volunteers for projects around the community center and our transitional housing units.  Please email beth@headsupfc.org to be added to our volunteer list!

  • Is my group able to take a tour of the community center?

 

Other FAQs

  • What if I have a question that isn’t on this list?

You can email beth@headsupfc.org for any additional questions!

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